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How y04 Handles Your Personal Data

At y04, we are straightforward about what data we collect when you open an account, how we use it, and who can access it.

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y04 How y04 Handles Your Personal Data
REACH OUR PRIVACY TEAM

Contact y04 About Your Privacy

If you want to request a copy of your data, ask us to correct it, or raise a concern about how we handle your information, our privacy team is available through the channels below. We aim to respond to all data-related requests within 72 hours of receipt.

Team online

Email Request

Send your privacy request directly to our data team at [email protected]. Include your registered account email so we can verify your identity and process your request without delay.

Live Chat

Open the chat widget on y04.club and select the Privacy topic. Our support agents are available around the clock and will escalate your query to the data team within one business hour.

Help Centre Form

Navigate to the Help Centre on y04.club and submit the Privacy Request form. Attach any relevant account details and we will confirm receipt with a ticket reference within a few minutes.

HOW WE PROTECT YOUR DATA

Six Ways We Safeguard Your Account Data

We have built specific controls around each stage of data handling — collection, storage, access and deletion. The practices below are in place right now and apply to every account on y04.

Encrypted Storage

All personal data you share with us is stored using AES-256 encryption on servers that only authorised y04 personnel can access. Encryption keys are rotated on a scheduled basis to reduce exposure risk.

Cookie Controls

When you first visit y04.club, a cookie consent banner lets you choose which categories of cookies we set. You can update your preferences at any time from the cookie settings link in the footer.

Account Security Layers

Your account is protected by password hashing and optional two-factor authentication. We log every login attempt and flag unusual access patterns so you are notified before any unauthorised change can take place.

Data Retention Schedule

We keep your account data for as long as your account is active and for a limited period afterwards as required by applicable law. Once the retention period ends, data is deleted from our systems permanently.

Third-Party Access Limits

We share your data with payment processors — UPI networks, Paytm and PhonePe — only to the extent needed to complete your transaction. No data is passed to advertisers or sold to data brokers at any point.

Requesting Changes to Your Data

You can request access to, correction of, or deletion of your personal data by contacting [email protected]. We will verify your identity, then complete the action and confirm it to you in writing within seven days.

Frequently Asked Questions About Our Privacy Policy

The questions below cover the situations we hear about most often — what data we hold, how long we keep it, and how you can exercise your rights. If your question is not listed here, reach us directly at [email protected].

We collect your name, email address, phone number, date of birth and the device details used at registration. When you transact via UPI, Paytm or PhonePe, we also record transaction identifiers needed to process and verify each payment.

We share data only with payment processors — UPI networks, Paytm and PhonePe — strictly to process your transactions. We do not sell your data to third parties and we do not share it with advertisers under any circumstances.

We retain your data for the period required by the laws applicable in your jurisdiction after account closure. Once that period expires, we permanently delete your data from our servers and confirm the deletion to you on request.

Yes. Email [email protected] from your registered address and ask for a data export. We will verify your identity and send you a structured file containing every data point we hold on your account within seven days.

Submit a deletion request via [email protected] or through the Help Centre Privacy Request form. After verifying your identity, we will delete your data and provide written confirmation. Some data may be retained where local law requires it.

We set essential cookies for account sessions, plus optional analytics and preference cookies. You can accept, reject or customise non-essential cookies through the consent banner on first visit or via the cookie settings link in the site footer at any time.

Reach our privacy team at [email protected] or via the live chat widget on y04.club. We aim to respond within 72 hours. If you remain unsatisfied, you may escalate to the data protection authority that has jurisdiction over your location.

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